User Guide | How to send MMS in Salesforce with Mogli
Mogli’s MMS capabilities in Salesforce provide an entirely new frontier of possibilities to add value to your professional communications. This article shows you how to attach a multimedia message to your Mogli communications, and the parameters around your send over MMS and WhatsApp. The information below serves as your technical user guide to Mogli’s current MMS capabilities, and if you’re curious about how to leverage this kind of mobile messaging in your industry, read more here.
How to attach MMS to your Mogli Message(s) in Salesforce
You may send up to 5MB of mixed MMS ( like jpeg, gif, png, pdf, mp4) over non-WhatsApp Gateways from Conversation View. WhatsApp Gateways support singular attachments of up to 16MB.
Find the full list of supported files at the bottom of this article.
Click “Upload Files,” select a file, and click “Done” when the file has finished loading.
Click the “Send” icon.
Inbound and Outbound MMS is not supported when sent via a toll-free number. Either switch to a different Mogli number or, if you only have a toll-free number configured, reach out to Mogli’s Client Success team to get a regular long-code.
Considerations for MMS
MMS is currently supported when sent within the US and Canada. International MMS outside of the US and Canada is not yet supported. However, MMS sent internationally will be converted to SMS with a URL link to the media.
PDF and CSV files may not display properly on Android devices.
Here are some alternative options:
Export the file to another format as a failsafe.
In line with the MMS, include copy that lets the recipient know the file may be accessed on a computer if received on an Android.
If you are just beginning to use Mogli for Salesforce and are collecting text message opt-in, you may choose to use Mogli’s form functionality to ask recipients about communication preferences, including what kind of device they use.
Learn more about opt-in in the following resources: