Learn how Graymont Medical grew services to new moms by 700%!

In 2019, in order to support newborn health guidelines of breastfeeding for the first six months of infancy, Graymont launched a new program to serve new mothers with lactation consultant services. From this time to October 2020, they’ve seen 700% growth in services appointments.

Here’s the twist: Graymont drove this exponential growth without significant investments for additional staff or resources and without losing the white-glove touch in which they take pride. The Salesforce platform, Pardot, SFDC Mobile App, Partner Community, Mogli’s native SMS tools, and other applications allowed Graymont Medical to accomplish digital communications transformation while maintaining a patient-first approach. In fact, the company provides even better customer service than they did last year!

In this case study, you'll learn how Graymont Medical achieved radical success with:

• Educational nurture campaigns with segmented, personalized bulk or mass SMS messaging
• Automated SMS messages based on conditional logic
• Inbound MMS to capture insurance information in Salesforce records and automate follow-up
• Text message confirmations, reminders, and updates to reduce no-shows and increase product deliverability, thusly saving time and money
• How Graymont's other Salesforce tools work cohesively with and independently of Mogli to drive growth

We are sure you'll find great value in this client success case study!