Innovators. Partners. Trusted Advisors. The Mogli team is focused on enabling our clients to Do More of What Matters each day.
Mogli was born out of a tenacious drive to make a positive and measurable impact on the world.
Mogli's roots are in Salesforce consulting and implementing custom solutions to make the most of your investment.
We are available 9 AM- 5 PM Mountain Standard Time. If you don't have our contact information, please visit our Contact Us page and send us a message. We will respond to you with 24 hours.
Additionally, we have Mogli tutorials on the Mogli YouTube Channel.
To read this article in the Mogli Knowledge Base, click here. >>
ANONYMOUS LEADS OPTIONAL VARIATION on LEAD records |
When someone sends an incoming text to one of your Gateways (outbound phone numbers) if Mogli cannot find an existing record with a matching Mogli Number, a Lead entitled Anonymous Lead from Mogli will be created. |
APPLICATION SETTINGS TAB |
Where Admins can go to configure Contact and Lead merge fields, turn on/off Anonymous Leads, assign users to certain Gateways, and modify their global Default Gateway. |
ASYNC TASKS CUSTOM OBJECT |
Stores records for bulk sends to be delivered in batches. |
BULK SMS/BULK SMS LIGHTNING TAB/FUNCTIONALITY |
Send a message to multiple recipients at the same time. Send directly to a Campaign, Report, and to any other records on which Mogli is configured. Learn more about mass messaging here. >> |
CARRIER/MESSAGING PARTNER |
A communications provider supplying Mogli with messaging capabilities. Also, a provider hosting your recipients’ mobile capabilities. |
CONVERSATION VIEW LIGHTNING COMPONENT available on all Standard and Custom Objects |
A visually interactive display of your last 300 incoming and outgoing messages to and from your recipient (including 1:1 conversations, bulk messages, scheduled messages, and automated conversations). |
DEFAULT GATEWAY CUSTOM FIELD |
The outbound phone number your recipient most often receives their text messages from. (Optional to populate) |
FORM CUSTOM OBJECT |
The record that stores the questions and responses to a survey or automated conversation (Form Template) you’ve created. View all Form Template articles here. >> |
FORM TEMPLATE CUSTOM OBJECT |
Allows you to create linear or branching automated conversations and surveys. When someone finishes a survey, a Form record is created storing information with all questions and responses. View all Form Template articles here. >> |
GATEWAY CUSTOM OBJECT |
An outbound phone number - the numbers from which your recipients may receive text messages. Mogli configures your Gateways with our messaging partner. |
INTELLIGENT ROUTING STANDARD FOR SOME PLANS or ADD-ON FEATURE |
Our shortcode workaround. Provides speedy delivery of bulk messages to more than 100 recipients by spreading traffic over a bank of phone numbers. Mogli chooses the best phone number from which to send the message according to the recipient’s country code, area code, or previous phone numbers. Want a shortcode? We support those, too. Let's connect! |
MERGE FIELD SALESFORCE VARIABLE |
A variable you can pull into 1:1 conversations, bulk messages, or SMS Templates that populates a value from any Standard or Custom field. View all Template articles here. >> |
MOGLI AVATAR URL CUSTOM FIELD |
(In Lightning only) The field containing a URL of an image to be associated with a recipient within Conversation View. If left blank, the recipient’s initials will display in its place. |
MOGLI NUMBER CUSTOM FIELD |
The reformatted Mobile number which is auto-populated by a workflow from the value in the Mobile field. It is a unique identifier for each Salesforce record. The workflow removes spaces, parentheses, and dashes from the Mobile field, reformatting it like this: +12223334444. |
MOGLI OPT-OUT CUSTOM FIELD |
The checkbox field on a record identifying whether the recipient has provided opt-in consent. When checked, Conversation View is disabled for the record, and users will no longer be able to send the recipient a message. Read all Opt-In related articles here. >> |
MOGLI NOTIFICATIONS LIGHTNING COMPONENT in the UTILITY BAR |
Allows users to be notified by a blinking component and an audible chime for incoming texts matching their specified criteria. |
QUERY STRING CUSTOM FIELD on the FORM TEMPLATE record |
The unique inbound keyword initiates an automated conversation or survey. Ex. - Text REVIEW to 555-666-7777 to rate Mogli Theater’s performance of ‘SMS Side Story.’ ‘REVIEW’ is the query string. |
NOTIFICATION SETTINGS TAB |
The tab where all notification preferences live for each user. |
QUESTION TEMPLATE CUSTOM OBJECT |
This record stores a script of all potential questions/statements in your Form Template. View all Form Template articles here. >> |
QUESTION RESPONSE CUSTOM OBJECT on the FORM record |
The record storing responses to specific questions from a survey or automated conversation (Form Template), contextualizing responses so you can report, dashboard, and run automations off of certain answers. View all Form Template articles here. >> |
SETUP MOGLISMS TAB/BATCH PROCESS |
The tab to set our batch process interval, which can be set anywhere from 1-10 minutes. When the batch runs, incoming SMS records will be associated with Standard and Custom Objects. Confirm the length of your batch process by going to Setup > Scheduled Jobs. When the Mogli team configures, your batch is automatically set to run at 5-minute intervals. |
SMS TEMPLATE CUSTOM OBJECT |
Pre-created, canned messages, readily available from a drop-down menu in Conversation View or Bulk SMS/Bulk SMS Lightning. They can initiate an outbound survey or automated conversation (Form Template). Alternatively, they can simply be sent by themselves to quickly share a single message. For every Form Template, an SMS Template must be created with the exact text from the First Question. View all Form Template articles here. >> |
Mogli Intelligent Text Messaging is the most elegant, easy to use, and cost-effective two-way SMS and WhatsApp™ solution on the Salesforce AppExchange.
Our 100% Five-Star Reviews on AppExchange for proof. Take a look!
We don't mess around with hidden fees. All of our features are included with any of our packages.
That means unlimited users, unlimited Salesforce Contacts, and unlimited inbound text message keywords for queries.
Mogli’s subscription plans (Starter and Standard) respectively include 50,000 or 100,000 annual US/Canada outbound messages. Inbound messages are included in these plans at no additional charge.
The Elite and Enterprise plans offer unlimited inbound and outbound messages at a very low cost per message ($.00657 per message).
The Enterprise includes WhatsApp™ messages.
We are now proud to offer SMS and MMS in all of our packages.
Let us show you around Mogli!
Mogli’s subscription plans (Starter and Standard) respectively include 50,000 or 100,000 annual US/Canada outbound messages. Inbound messages are included in these plans at no additional charge.
The Elite and Enterprise plans offer unlimited inbound and outbound messages at a very low cost per message ($0.005657 per text).
The Enterprise includes WhatsApp™ messages.
We are now proud to offer SMS and MMS in all of our packages.
(Make sure to toggle to Nonprofit pricing at the top of the page!)
All Mogli text messages from Salesforce are allotted annually!
We know that not all organizations have the same messaging needs month-to-month, so why don't restrict our clients with rigid monthly message allotments.
With Mogli, all of your annual messages are available on day one to use as you wish.
And if you need to buy more or upgrade to the next plan before your annual contract is complete, you may do so at any time.
If you're on the Mogli Standard plan, all unused messages (allotted and message packs) roll over to the next annual billing cycle as long as you remain on the same plan or higher.
If you're on the Mogli Intro or Starter plans, your allotted messages and message packs must be used by the end of the annual billing cycle. Your account will be replenished each annual billing cycle.
If you require more messages than were allotted for your plan, you may upgrade at a prorated cost to the next plan.
Yes. In most cases, we can text enable your existing landline phone number (including toll-free numbers) or port your number. There is no additional charge for this service.
Yes. This is one of our favorite features. Keyword and query code functionality is included with all packages. Based on a keyword being texted to your number, you can auto-respond with a ‘thank you’ message, a survey, self-service information, or anything else you can think of. And if you want to create more dialog, you can easily configure a custom branching conversation that triggers different responses based on your client's replies.
Absolutely. Automated conversations are easy to configure and are included with all packages. You don't need to use complicated workflows to create automated conversations. Anyone can do it. With auto-responses, you can build simple or complex bot functionality that allows you to customize interactions with your clients and staff.
Check out this Mogli Minute, and learn how to build an automated conversation for yourself!
Yes! We have solutions to allow you to message to ANYWHERE in the world with cellular coverage. We have clients that message in some of the most rural areas in the world. Contact us for details.
Mogli SMS can send a message in any language using Unicode. However, please note that the use of non-GSM characters may reduce the character limit of a single message, causing your message to be sent over two or more SMS messages.
The following SMPP specifications, not controlled by Mogli SMS:
English
160 Characters
English Multi-part / Long Message
153 Characters
Unicode
70 Characters
Unicode Multi-part / Long Message
67 Characters
Yes. Generally speaking, if you're sending more than 100K message per year, or need more than 15 phone numbers, you'd likely benefit from our Elite or Enterprise plan. These plans include 15+ phone numbers (additional phone numbers can be added), messaging outside of US and Canada, WhatsApp, and the option to use Intelligent Routing for bulk sends.
Generally, a single SMS message has up to 160 English characters (GSM characters). However, if a message includes a non-GSM character the character limit will be reduced to 70 characters (67 characters if the message needs to be sent in multiple parts). You can send messages larger than 160 characters, but they will count as multiple messages.
If your message is over the character limit it will be split into multiple messages by the carrier. Messages will show as a single message in Salesforce and for the recipient, however additional message charges may apply.
Yes. Please let us know your use case and we can help you with your shortcode needs. We offer dedicated shortcodes, as well as an Intelligent Routing service which can provide bulk texting services at a fraction of the cost of shortcodes.
We'd love to hear from you!