Using standard Salesforce automation functionality (Process Builder, Flow, and Triggers) allows you to scale efficiently while no messages slip through the cracks.
- Create custom notifications and next-step triggers like reminders, updates, and transactional messages.
- Update Contact records and any other Salesforce object.
- Time drip campaigns or workflows with more nuance and intelligence.
- Seamlessly transition text message conversations and workflows from one team or department to the next as someone's life cycle stage or needs change.
- Send out messages based on the recipient's native language.