Mogli for Agentforce

Unlock easy agentic texting inside of Salesforce with Mogli for Agentforce. Mogli for Agentforce makes your agents accessible and available to your stakeholders over SMS and WhatsApp. Let's take a look at what an agentic experience over SMS can look like. External agentic use cases are promising, but to unlock their full potential, your stakeholders need to actually use and benefit from them. That means removing every point of friction you can between your stakeholder and your agent, like portal logins, app downloads, and requiring an internet connection. That's why we built Mogli for Agentforce, to bring your agent-powered experiences directly to your stakeholders. In this scenario, Freddy, the VP of Recruitment at Smarter University, happens to be looking for an SMS tool that'll meet his department's needs. He remembers meeting a Mogli team member at a conference earlier in the month and sends them a quick text. Now it's the weekend, and that team member is out of office, but thankfully, Agentforce doesn't sleep, and a BDR agent has been set up to handle initial inquiries and support prospects when human teammates are unavailable. This is where the power of Agentforce shines, helping Freddy to make an informed decision by answering his questions, all while guiding the conversation toward next steps. And because this agent lives inside Salesforce, lead record creation and hand-off to a human teammate happen in the background. Now the human teammate can follow up with this prospect as soon as they return, all thanks to an initial agentic conversation that took place while they were away. And the entire conversation between the two is readily available to review on the lead record. This is just one of many use cases for Mogli for Agentforce. The key takeaway is simple: Mogli for Agentforce turns the most immediate and accessible channels into your most powerful agentic channels. Unleash the full potential of your Agentforce investment. Contact us today to start leveraging your agents over SMS and WhatsApp and maximize your agentic ROI.

Mogli for Agentforce makes it easy for external stakeholders to access and interact with your agents through text messaging. This empowers your organization to deliver hyper-personalized, timely, and relevant text message engagements 24/7. By activating SMS and WhatsApp as channels for your agents, we bring your agent-powered experiences directly to your stakeholders—on their phones, effortlessly.

Unlock the Full Potential of Your Agentforce Agents & Salesforce Data

Mogli for Agentforce works seamlessly with the Salesforce tools you already trust, allowing you to embed agent-led messages into your existing communication workflows quickly. Through Mogli, every conversation is automatically recorded in Salesforce, ensuring a complete, 360-degree view of every stakeholder engagement.

Say Goodbye to Complex Integrations

Agentforce agents take the power of Salesforce beyond the automations and flows that have enhanced productivity for decades. Operating with agency inside of your Salesforce org—these agents bring the ability to maintain a dynamic conversation, remember context, follow goals, and actively build or update records in Salesforce. Mogli for Agentforce brings these abilities to your stakeholders through direct interactions that occur through text messages until an issue is resolved or a human agent joins the conversation.

Go Beyond Flows & Automations

Human-Agent Teaming Empower your human staff by letting Agentforce agents handle initial inquiries, gather lead data, and route qualified prospects. When a human team member takes over, agents can generate conversation summaries and next message suggestions to ensure a smooth handoff.

Real-Time Lead Capture and Routing Capture new leads over text, instantly create lead records in Salesforce, and route them to the appropriate human agent for follow-up—all based on an initial agentic conversation.

Conversation Translation Use Mogli for Agentforce to implement real-time translation for both inbound and outbound SMS messages, ensuring you can communicate effectively with stakeholders in multiple languages.

Mobile-First Engagement Bring your agentic experiences directly to your stakeholders via text, maximizing engagement by meeting them on their most immediate and accessible communication channel.

What is required to use Mogli for Agentforce?

To use Mogli for Agentforce, both Mogli and Agentforce must be installed and enabled in your Salesforce environment.

What can agentic texting do?

Agentic texting allows agents to reach your stakeholders on their preferred messaging applications.

Would Agentforce be able to accept any incoming attachments?

Incoming messages with attachments will still be received, and the message records created in Salesforce, but the content of those attachments cannot be used for input to your agents.

Can Mogli help us build agents?

Please reach out to your Mogli account manager or fill out the customer support form. We'd be happy to discuss!

Unlock Easy Agentic Texting on Salesforce

Ready to Make Texting on Salesforce Easy?

Features

Real-Time Conversations

24/7 Engagement

SMS & WhatsApp Support

Proactive Action

Centralized Conversation View

Intelligent Data Mapping

Built on Salesforce

Do More with Agentforce & Mogli

Frequently Asked Questions

Ready to Unleash the Power of Agentic Texting?