What is required to use Mogli for Agentforce?

To use Mogli for Agentforce, both Mogli and Agentforce must be installed and enabled in your Salesforce environment.

What can agentic texting do?

Agentic texting allows AI agents to interact with your stakeholders via their preferred messaging channels, like SMS and WhatsApp. You can use agentic texting to respond to after-hours service requests, trigger actions in Salesforce based on message content, and much more.

Mogli for Agentforce | Unlock Powerful Agentic Texting

Go Beyond Flows & Automations with Agentic Texting

Take the power of Salesforce far beyond the automations and flows that have enhanced productivity for decades with AI SMS agents. These agents operate inside your Salesforce org, enabling them to lead dynamic conversations, remember context, track goals, and actively create or update records in Salesforce.

Mogli for Agentforce empowers stakeholders to interact directly with AI agents through text messages until their issue is resolved or a human agent joins the conversation.

Real-Time Conversations

Turn your one-way SMS notifications into two-way conversations that solve problems. For example, instead of a static "Your order is delayed" text, your agent might send "Your order is delayed. Would you like to reschedule or track it in real time?" and continue the conversation based on responses received or actions taken.

24/7 Engagement

Your stakeholders’ needs don’t stop after business hours. Mogli for Agentforce enables you to respond any time—before 9 AM and after 5 PM, on weekends and holidays. Leverage your AI SMS agents to handle those off-hour conversations that your human teammates can’t.

SMS & WhatsApp Support

Engage your stakeholders on the messaging applications they use most regularly with native support for SMS and WhatsApp messaging by agents.

Agent-Initiated Action

Agents can initiate outreach via SMS based on real-time data or a trigger, such as a delayed flight or a sudden volunteer opportunity, and proactively work towards resolving the issue with the stakeholder.

Centralized Conversation View

Agentic conversations appear in Mogli Conversation View with the rest of each contact’s history, exactly as if a human team member had sent them, ensuring a complete and seamless record. Generate quick summaries to easily catch up, even if the conversation occurred in a different language.

Intelligent Data Mapping

Mogli for Agentforce automatically maps new inbound information directly to the relevant fields within a contact, lead, or account record, even when multiple data points are sent in a single text response.

Built on Salesforce

Like Mogli, Mogli for Agentforce works across every industry cloud.

Human-Agent Teaming Empower your human staff by letting Agentforce agents handle initial inquiries, gather lead data, and route qualified prospects. When a human team member takes over, agents can generate conversation summaries and next message suggestions to ensure a smooth handoff.

Learn more

Real-Time Lead Capture and Routing Capture new leads over text, instantly create lead records in Salesforce, and route them to the appropriate human agent for follow-up—all based on an initial agentic conversation.

Conversation Translation Use Mogli for Agentforce to implement real-time translation for both inbound and outbound SMS messages, ensuring you can communicate effectively with stakeholders in multiple languages.

Mobile-First Engagement Bring your agentic experiences directly to your stakeholders via text, maximizing engagement by meeting them on their most immediate and accessible communication channel.

Can Mogli for Agentforce accept any incoming attachments?

Mogli for Agentforce can receive incoming messages with attachments and record them in your Salesforce records. However, your agents cannot process or read the contents of these attachments (i.e., they cannot be used as inputs for the agents).

Can Mogli help us build agents?

Yes, depending on your unique needs, your Mogli account manager can introduce you to our trusted partners that specialize in your industry vertical.

Mogli for Agentforce:

Unlock Agentforce SMS Capabilities

Unleash the Full Potential of AI SMS Agents & Salesforce Data

Say Goodbye to Complex Integrations

Go Beyond Flows & Automations with Agentic Texting

Ready to Make Texting on Salesforce Easy?

Powerful Mogli for Agentforce Features