Frequently Asked Questions

With Mogli, you can easily set up, send, track, and manage text messages directly in Salesforce. Add Mogli components to your Lead, Contact, or other standard or custom Salesforce objects. 

While complying with all relevant laws and regulations is ultimately up to the organization using Mogli, our team sets you up with the knowledge and resources you need to stay compliant with SMS regulations like the TCPA. Once you start texting, you can access Mogli's built-in tools for automated opt-out management (e.g., handling keywords like "STOP", "UNSUBSCRIBE", etc. and filtering out contacts who opt out from your SMS lists). 

Absolutely. Mogli is built on and for Salesforce, so you can create brand-new custom triggers, flows, and automated messaging cadences or add Mogli into existing automations and workflows. Mogli was designed to make Salesforce texting as easy as possible, using all the automation features you're already familiar with.

Unlike standard Salesforce add-ons, Mogli offers specialized features like high-volume bulk messaging, SMS surveys with branching logic, simplified Conversation Views from individual contact records, and more. Additionally, Mogli is backed by a fully U.S.-based team of professionals who are experts in both Salesforce and text messaging. 

Yes, Mogli enables you to send WhatsApp For Business messages globally from Salesforce. Mogli also supports SMS/MMS/RCS across international markets, subject to local regulations that vary by country. 

Mogli offers built-in AI-powered features like conversation summaries and message recommendations that help your team save time and quickly personalize texts. These tools empower faster responses, improved conversation management, and better answers to your stakeholders' questions.

Unlike many SMS applications that only integrate with Salesforce, Mogli is built on and built for Salesforce. Our solution works with any standard or custom Salesforce object, and our 100% U.S.-based support team is made up entirely of Salesforce experts. Plus, we offer unlimited users and contacts with every plan. To learn more about why Mogli is the best Salesforce texting solution, check out our 5-star reviews on the AgentExchange.

To contact technical support, email help@mogli.com. We'll create a ticket for you, and a Technical Support Specialist will get back to you as soon as possible.

You'll be partnered with an Onboarding Specialist on day one, who serves as your dedicated expert through carrier registration, phone number (gateway) procurement, and Mogli configuration and implementation. We'll provide you with a personalized timeline, custom onboarding documentation and training resources, and clear next steps to ensure a smooth, streamlined onboarding experience. Mogli configuration will take place in a sandbox environment of your choice. Testing and training will take place over a temporary test gateway, and once approved, Mogli will then be configured and prepped for go-live within your Salesforce Production environment. While configuration and base implementation is occurring, your dedicated Onboarding Specialist will manage the phone number (gateway) procurement and registration process. 

Yes, our onboarding team provides hands-on guidance for 10DLC and A2P registration. We will manage the submission of the required brand and campaign details to carriers so you can start texting as quickly as possible. Please note that standard carrier registration can take up to 10 days. As soon as approval comes through, we'll seamlessly transition your live phone numbers (gateways) into production in preparation for go-live. Our team members are experts in text messaging regulations and carrier registration, so you don't have to be.

Yes, our expert, 100% U.S.-based Solutions Architect team will partner with you to scope your complex automations and custom workflows. Basic configuration is included in all plans, and you can add on professional service hours for setting up automations, managing drip-style campaigns, custom notifications, integrations, and more.

You can email us at help@mogli.com to create a support ticket at any time, but our team is available Monday through Friday, 8:00 AM to 7:00 PM Central Time.

Support tickets receive a rapid response during regular business hours, usually within one business day, though typical responses exceed this. Our team of 100% U.S.-based Salesforce experts is ready to assist you and answer any technical questions.

Yes, we offer a robust library of educational resources, user guides, documentation, and videos to help you self-solve technical issues and take full advantage of Mogli. If you still have questions after searching our self-service database, you can reach our Technical Support team at help@mogli.com.