One-to-One Conversations
Engage recipients and empower them to start conversations with two-way SMS and WhatsApp messaging.
Mogli makes it easy to directly communicate with your contacts from within Salesforce, while automatically tracking and logging all message history. Message stakeholders directly from the contact record or any standard (and most custom) object in Salesforce.
Empower Clients & Strengthen Relationships via Text
Open the door for any audience member to text back and start a one-to-one, personalized conversation with your organization.
- Deepen relationships by engaging in quick, personal conversations that address recipients’ unique needs.
- Answer client, customer, student, or donor questions in real time, right from Salesforce.
- Easily collect data from text conversations and access everything from individual contact records.
- Enable recipients to start their own conversations simply by replying to a bulk text or WhatsApp message.
Everything You Need to Engage Stakeholders via Text
Explore the One-to-One Messaging Features You Can Access Directly from Salesforce.
Conversation View
Manage all of your ongoing and past two-way conversations from one convenient interface—craft, send, receive, and manage 1:1 text messages no matter where you are. Mogli’s Conversation View is accessible directly within Salesforce on individual contact records and can also be configured on nearly any standard or custom object.
Full Team Access
Multiple team members can assist a single client via their contact record and related records, enhancing support and coverage. Mogli allows for team collaboration and ensures continuous client support, rather than relying on a single individual.
Flexible Visibility & Security Compliance
Since Mogli is built on Salesforce, you can leverage the platform’s sharing and visibility rules to set permissions for your text messaging data. Allow the right people to see the right messages, however flexible or tight your business processes are.
Notifications
Users receive notifications inside of Salesforce when an incoming message arrives. These real-time notifications alert users when responses or actions are needed so they can work on other tasks, but still be responsive to incoming messages.
Easy Conversation Management
Use filtering tools to find and drill down on relevant conversations by specific users or within particular records. Easily locate and manage the two-way text conversations that are most important to you.
