Conversation View

The Conversation View is the messaging interface where 1:1 text messages can be crafted, sent, received, and read. The Conversation View is accessible directly within Salesforce, on the contact record, and can also be configured on nearly any standard or custom object.

Support Customers with Your Full Team

Multiple team members can assist a single client via their contact record and related records, enhancing support and coverage. Mogli allows for team collaboration and ensures continuous client support, rather than relying on a single individual.

Security Compliant & Flexible Visibility

Since Mogli is built on Salesforce, you can leverage the platform’s sharing and visibility rules to set permissions for your text messaging related data.  Allow the right people to see the right messages - however flexible or tight your business processes allow.

Notifications

Users receive notifications inside of Salesforce when an incoming message arrives. These real-time notifications alert users when responses or actions are needed so they can work on other tasks, but still be responsive to incoming messages.

Manage Conversations

Use filtering tools to find and drill down on relevant conversations had by specific users or within particular records to find the conversations that are most important to you.