One-to-One Conversations
Engage recipients and empower them to start conversations with two-way SMS and WhatsApp messaging.
Mogli makes it easy to directly communicate with your contacts from within Salesforce, while automatically tracking and logging all message history. Message stakeholders directly from the contact record or any standard (and most custom) object in Salesforce.
Everything You Need to Engage Stakeholders via Text
Explore the One-to-One Messaging Features You Can Access Directly from Salesforce.
Conversation View
Manage all your two-way conversations from one convenient interface where 1:1 text messages can be crafted, sent, received, and read. The Conversation View is accessible directly within Salesforce, on the contact record, and can also be configured on nearly any standard or custom object.
Support Customers with Your Full Team
Multiple team members can assist a single client via their contact record and related records, enhancing support and coverage. Mogli allows for team collaboration and ensures continuous client support, rather than relying on a single individual.
Security Compliant & Flexible Visibility
Since Mogli is built on Salesforce, you can leverage the platform’s sharing and visibility rules to set permissions for your text messaging related data. Allow the right people to see the right messages - however flexible or tight your business processes allow.
Notifications
Users receive notifications inside of Salesforce when an incoming message arrives. These real-time notifications alert users when responses or actions are needed so they can work on other tasks, but still be responsive to incoming messages.
Manage Conversations
Use filtering tools to find and drill down on relevant conversations had by specific users or within particular records to find the conversations that are most important to you.
