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Salesforce SMS for Government & Public Sector Agencies

Government and public sector organizations need to be able to reach constituents whenever, wherever. With Mogli’s text messaging platform, you can reach every community member, even if they don’t have smart devices or access to Wi-Fi.

Built on and for Salesforce, Mogli helps you engage your community, send updates, and solicit feedback via text. With an elegant, easy-to-use interface and the ability to add unlimited users at no extra cost, you’ll be able to better communicate with and serve your constituents.

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Salesforce SMS for Government & Public Sector Agencies

Government and public sector organizations need to be able to reach constituents whenever, wherever. With Mogli’s text messaging platform, you can reach every community member, even if they don’t have smart devices or access to Wi-Fi.

Built on and for Salesforce, Mogli helps you engage your community, send updates, and solicit feedback via text. With an elegant, easy-to-use interface and the ability to add unlimited users at no extra cost, you’ll be able to better communicate with and serve your constituents.

Meet with Mogli
Mogli_Gov_Public Sector Featured Image

Government & Public Sector Agencies We Serve

 

Reach Thousands of Constituents in Seconds—All from Salesforce

Text messages have unrivaled open rates, helping you ensure your community reads your communications right away. Keeping your people informed has never been easier.


When you need to contact thousands of constituents at once, Mogli’s bulk texting features help you personalize messages at scale to capture readers’ attention. To solve specific constituents’ problems, help residents report issues, and mobilize staff and volunteers, use one-to-one messaging that makes stakeholders feel seen.

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Scale your outreach and service delivery by reliably reaching all communities, boosting program enrollment.

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Collect feedback from constituents and program participants via text to measure outcomes more accurately and respond to citizens’ needs.

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Automate targeted communications at the local, district, or state level using precise Salesforce data segmentation.

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Streamline government and military recruitment with automated text message journeys that guide applicants through each step of the process.

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Improve case management by automating intake processes, appointment reminders, confirmations, and file sharing.

Reliable SMS Features for Government & Public Sector

Strengthen your connection with constituents by leveraging texting (via SMS and WhatsApp) within Salesforce.

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Targeted Bulk Messaging

Reach every constituent or a select segment using Mogli’s bulk messaging features. Public sector agencies like yours can use their existing Salesforce data to send messages to the right recipients.

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Two-Way Conversations

Build trust with your community and simplify government communications by enabling one-to-one texting, so constituents can ask questions and provide feedback directly to government employees.

 

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Custom Automated Workflows

For public sector agencies, the work never stops. Salesforce automation features ease the administrative burden on your team by enabling you to schedule voting reminders, instantly escalate safety concerns, and direct questions to the relevant department.

 

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Form Templates & Text Surveys

Gather feedback at scale on service delivery, proposed policies, community needs, and more. Mogli’s form templates make it easy to design SMS forms, create unique question paths, and incorporate results into your Salesforce data.

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Guided Onboarding, Built for Complex Orgs

Public sector Salesforce environments are often layered with legacy configurations or managed by outside integrators. Our 100% US-based onboarding team meets you where you are — walking through configuration questions step by step so your team (and any implementation partner) can move forward with confidence.

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AI-Powered Recommendations

With AI-driven features like conversation summary, message recommendation, and agentic texting within Agentforce, government agencies can boost efficiency and scale messaging strategies.

FAQs About SMS for Government Agencies

Can government agencies send text messages?

Yes, public sector agencies can send text messages, but they must ensure they comply with the Telephone Consumer Protection Act (TCPA). While many government agencies operate under exemptions to this law for non-commercial, informational messages (such as public safety updates, court reminders, and case notifications), it is still considered best practice to offer and accept opt-out requests.
How can government and public sector organizations use SMS services?

Public sector organizations use text messaging platforms to send community-wide updates, communicate one-on-one with program participants and clients, collect feedback from constituents, and more.
What are the benefits of government texting software?

With the right government SMS app, you can reach more constituents while simplifying your administrative workload. Texts have a 98% open rate, and most messages get read in minutes. By choosing a software provider with automated texting tools like Mogli, you’ll improve your communications and speed up your response time.
Can we send secure, compliant texts with Mogli? Yes. Mogli is fully HECVAT and SOC 2-compliant, and our team of experts helps you maintain TCPA and HIPAA compliance.

Build trust and boost efficiency with reliable, scalable text messaging

Book a meeting with our team to discover how Mogli can help your government or public service organization effortlessly scale its communications to reach more constituents. Already work with a reseller or systems integrator? Mogli partners with solution providers like Carahsoft to support public sector organizations.

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