Frequently Asked Questions (FAQs)

 Mogli operates directly inside Salesforce, enabling your organization to send and receive SMS, MMS, RCS, and WhatsApp messages in the same place you manage constituent or customer data. By combining the Salesforce functionalities you already know and love with messaging gateways and AI-powered texting features, Mogli empowers your team to unlock the power of text messaging for any business or organizational need. 

 The possibilities are endless. You can use Mogli to integrate text messaging into practically any aspect of your communication strategy, both internally and externally. Common use cases for bulk and two-way mobile messaging include customer or constituent outreach, fundraising, scheduling, feedback collection, and more. 

 Any organization that uses Salesforce can use Mogli to unlock text messaging. We work with nonprofits, higher education institutions, K-12 schools, SMBs, B2B companies, financial institutions, property managers, and commercial businesses across sectors.

Yes! Every plan comes with unlimited users and contacts for your Salesforce org, so you can easily scale your messaging strategy. We also offer add-ons for WhatsApp, RCS, Marketing Cloud, and Agentforce, helping you expand your texting capabilities as your needs change.

 Yes, Mogli is designed to make A2P text messaging easy and accessible for any Salesforce user. If your team can use Salesforce, they can use Mogli. Our platform provides an intuitive interface in Salesforce and accessible features like Conversation View, which looks and feels like a standard mobile messaging app. And with a dedicated Account Manager on every plan, you'll always have expert support when you need it.

With Mogli, you can easily set up, send, track, and manage text messages directly in Salesforce. Add Mogli components to your Lead, Contact, or other standard or custom Salesforce objects.

While complying with all relevant laws and regulations is ultimately up to the organization using Mogli, our team sets you up with the knowledge and resources you need to stay compliant with SMS regulations like the TCPA. Once you start texting, you can access Mogli’s built-in tools for automated opt-out management (e.g., handling keywords like "STOP", “UNSUBSCRIBE”, etc. and filtering out removing contacts who opt out from your SMS lists).

Absolutely. Mogli is built on and for Salesforce, so you can create brand-new custom triggers, flows, and automated messaging cadences or add Mogli into existing automations and workflows. Mogli was designed to make Salesforce texting as easy as possible, using all the automation features you’re already familiar with.

Unlike standard Salesforce add-ons, Mogli offers specialized features like high-volume bulk messaging, SMS surveys with branching logic, simplified Conversation Views from individual contact records, and more. Additionally, Mogli is backed by a fully U.S.-based team of professionals who are experts in both Salesforce and text messaging.

Yes, Mogli enables you to send WhatsApp For Business messages globally from Salesforce. Mogli also supports SMS/MMS/RCS across international markets, subject to local regulations that vary by country.

Mogli offers built-in AI-powered features like conversation summaries and message recommendations that help your team save time and quickly personalize texts. These tools empower faster responses, improved conversation management, and better answers to your stakeholders’ questions.

Unlike many SMS applications that only integrate with Salesforce, Mogli is built on and built for Salesforce. Our solution works with any standard or custom Salesforce object, and our 100% U.S.-based support team is made up entirely of Salesforce experts. Plus, we offer unlimited users and contacts with every plan.

To learn more about why Mogli is the best Salesforce texting solution, check out our 5-star reviews on the AgentExchange.

Mogli pricing plans start at $5200 per year for 50,000 annual message segments and unlimited users. All pricing plans are customizable, priced annually, and include unlimited user licenses and contacts, a dedicated Account Manager, guided onboarding, technical support, and a complete user guide. You can add Mogli for Marketing Cloud or Mogli for Agentforce to any plan based on your needs. If you’re a registered nonprofit, you may also be eligible for a discount.

No, Mogli never charges per user or contact. Every plan comes with unlimited users and unlimited contacts per org, no matter what. You’ll get a site license for your entire Salesforce org, making it easy to scale your text messaging strategy as your team or contact list grows.

Our pricing plans include different levels of onboarding and support, increasing numbers of annual message segments and outbound phone numbers, and additional integrations.

For example, the most basic Starter plan includes 50,000 annual message segments and three outbound phone numbers, while the Enterprise plan offers 100+ outbound phone numbers and unlimited, fee-based message segments. The WhatsApp integration is only available to Elite and Enterprise customers.

Yes! We offer discounted pricing for qualifying 501(c)(3) nonprofits. Check out our nonprofit pricing page or contact us for more information.

Yes. You can add Mogli for Marketing Cloud or Mogli for Agentforce to any pricing plan for an additional cost. Check out our pricing page or contact the Mogli team to learn more.

To contact technical support, email help@mogli.com. We’ll create a ticket for you, and a Technical Support Specialist will get back to you as soon as possible.

You’ll be partnered with an Onboarding Specialist on day one, who serves as your dedicated expert through carrier registration, phone number (gateway) procurement, and Mogli configuration and implementation. We’ll provide you with a personalized timeline, custom onboarding documentation and training resources, and clear next steps to ensure a smooth, streamlined onboarding experience.

Mogli configuration will take place in a sandbox environment of your choice. Testing and training will take place over a temporary test gateway, and once approved, Mogli will then be configured and prepped for go-live within your Salesforce Production environment.

While configuration and base implementation is occurring, your dedicated Onboarding Specialist will manage the phone number (gateway) procurement and registration process.

Yes, our onboarding team provides hands-on guidance for 10DLC and A2P registration. We will manage the submission of the required brand and campaign details to carriers so you can start texting as quickly as possible. Please note that standard carrier registration can take up to 10 days. As soon as approval comes through, we’ll seamlessly transition your live phone numbers (gateways) into production in preparation for go-live.

Our team members are experts in text messaging regulations and carrier registration, so you don’t have to be.

Yes, our expert, 100% U.S.-based Solutions Architect team partner assist you to scope your complex automations and custom workflows. Basic configuration is included in all plans, and you can add on professional service hours for setting up automations, managing drip-style campaigns, custom notifications, integrations, and more.

You can email us at help@mogli.com to create a support ticket at any time, but our team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.

Support tickets receive a rapid response during regular business hours, usually within one business day, though typical responses exceed this. Our team of 100% U.S.-based Salesforce experts is ready to assist you and answer any technical questions.

Yes, we offer a robust library of educational resources, user guides, documentation, and videos to help you self-solve technical issues and take full advantage of Mogli. If you still have questions after searching our self-service database, you can reach our Technical Support team at help@mogli.com.