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Mogli for Agentforce

Unlock Easy Agentic Texting on Salesforce

Mogli for Agentforce makes it easy for external stakeholders to access and interact with your agents through text messaging. This empowers your organization to deliver hyper-personalized, timely, and relevant text message engagements 24/7. By activating SMS and WhatsApp as channels for your agents, we bring your agent-powered experiences directly to your stakeholders—on their phones, effortlessly.

 

Mogli for Agentforce works seamlessly with the Salesforce tools you already trust, allowing you to embed agent-led messages into your existing communication workflows quickly. Through Mogli, every conversation is automatically recorded in Salesforce, ensuring a complete, 360-degree view of every stakeholder engagement.

  

Agentforce agents take the power of Salesforce beyond the automations and flows that have enhanced productivity for decades. Operating with agency inside of your Salesforce org—these agents bring the ability to maintain a dynamic conversation, remember context, follow goals, and actively build or update records in Salesforce. Mogli for Agentforce brings these abilities to your stakeholders through direct interactions that occur through text messages until an issue is resolved or a human agent joins the conversation.

  

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Ready to Make Texting on Salesforce Easy?

Send SMS & WhatsApp Messages | Engage in 1:1 Conversations | Deploy Bulk/Mass Messages | Leverage Salesforce Automations | Conduct Surveys & Collect Data | Deliver Voice Messages
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Features

Real-Time Conversations
Turn your one-way SMS notifications into two-way conversations that solve problems. For example, instead of a static "Your order is delayed" text, your agent might send "Your order is delayed. Would you like to reschedule or track it in real time?" and continue the conversation based on responses received or actions taken.
24/7 Engagement
Before 9 AM and after 5 PM. On weekends and holidays. Leverage your agents over SMS to handle those off-hour engagements that your human teammates can’t.
SMS & WhatsApp Support 
Engage your stakeholders on the messaging applications they use most regularly with native support for SMS and WhatsApp messaging by agents.
Proactive Action
Agents can initiate outreach via SMS based on real-time data or a trigger, such as a delayed flight or a sudden volunteer opportunity, and proactively work towards resolving the issue with the stakeholder.
Centralized Conversation View
Agentic conversations appear in a contact’s Mogli Conversation View history exactly as if a human team member had sent them, ensuring a complete and seamless record. Summaries can be created for a human teammate to easily catch up, even if the conversation occurred in a different language.
Intelligent Data Mapping
Mogli automatically maps new inbound information directly to the relevant fields within a contact, lead, or account record, even when multiple data points are sent in a single text response.
Built on Salesforce
Like Mogli, Mogli for Agentforce works across every industry cloud.

Do More with Agentforce & Mogli

Human-Agent TeamingEmpower your human staff by letting Agentforce agents handle initial inquiries, gather lead data, and route qualified prospects. When a human team member takes over, agents can generate conversation summaries and next message suggestions to ensure a smooth handoff.

Real-Time Lead Capture and RoutingCapture new leads over text, instantly create lead records in Salesforce, and route them to the appropriate human agent for follow-up—all based on an initial agentic conversation.

Conversation TranslationUse Mogli for Agentforce to implement real-time translation for both inbound and outbound SMS messages, ensuring you can communicate effectively with stakeholders in multiple languages.

Mobile-First EngagementBring your agentic experiences directly to your stakeholders via text, maximizing engagement by meeting them on their most immediate and accessible communication channel.

Frequently Asked Questions

What is required to use Mogli for Agentforce?
To use Mogli for Agentforce, both Mogli and Agentforce must be installed and enabled in your Salesforce environment. 
What can agentic texting do?
Agentic texting allows agents to reach your stakeholders on their preferred messaging applications. 
Would Agentforce be able to accept any incoming attachments?

Incoming messages with attachments will still be received, and the message records created in Salesforce, but the content of those attachments cannot be used for input to your agents.

Can Mogli help us build agents?
Please reach out to your Mogli account manager or fill out the customer support form. We'd be happy to discuss! 

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Ready to Unleash the Power of Agentic Texting?

Mogli for Agentforce is the only solution that makes it easy to unlock the full potential of your Salesforce agents over SMS and WhatsApp.
Contact our team of experts to learn how we can make texting with Agentforce easy and impactful for your organization.

Let's Chat About Agentforce